FAQ

VIRTUAL INFORMATION
GENERAL
REGISTRATION
PRESENTERS
EXHIBITS
SPONSORSHIP

 

VIRTUAL INFORMATION

Q. Why did you decide to have a virtual conference?
A. Since there is still so much uncertainty around hosting an in-person conference, we decided to transition to a fully virtual format in order to protect the health, safety and well-being of our participants. It is important, now more than ever, for lean leaders and continuous improvement professionals to connect and prepare for the future, and we plan to make this happen virtually.

Q. Can you describe what you mean by a virtual conference?
A.
This will not be just another webinar. The AME Toronto 2020 Virtual Conference will provide you with opportunities to participate in keynote sessions, practitioner presentations, interactive idea exchanges, world-class tours and networking activities. There will be plenty of time to share, learn, grow and connect — with AME, our speakers, sponsors and each other!

Sessions will be recorded for convenient, on-demand access following the conference. Please note that some of our sessions and tours will not be made available on-demand after the conference at the request of the presenter and/or host company. We will announce exclusive content ahead of the conference, so you don't miss a single moment!

Q. What technology do I need to participate at the virtual conference?

A. A high speed internet connection, speaker, microphone and webcam are needed to participate virtually. For the best experience, we suggest using a desktop or laptop computer and Chrome as your internet browser. If you don’t already have Chrome, you can download it for free here. While not required, you will have a better online experience if you do not use wireless internet service. A wired/ethernet connection will have a stronger signal than wireless.

As we get closer to the virtual conference, we will share instructions on how to access the CrowdCompass Online Event Guide and AttendeeHub app, which will serve as a hub to access all the conference content on either your mobile device or your PC/laptop.

We will use Zoom to broadcast the conference content. Click here to check the Zoom technical requirements and then click here to check your internet speed bandwidth. See below for information on installing Zoom on your computer.

ZOOM Download Center - includes browser extensions for Chrome and Firefox; mobile apps for Apple and Android platforms; and plugins for Outlook, IBM Notes, and Intel Unite.

Q. How will AME ensure a safe environment?
A.
To create a safe virtual environment, all attendees must agree to the AME Virtual Event Guidelines to participate. All sessions will be recorded. A facilitator will help to lead a productive dialogue in each of the interactive sessions. All registrants agree to adhere to the AME Virtual Event guidelines. Any attendee observed to be in violation will be immediately asked to leave the virtual conference. 

Q. Do I need to have a webcam for the event?
A.
 Using a webcam is highly recommended to maximize your conference experience. While not required to view the presentation slides and virtual presenters, a webcam will allow you to interact and network with presenters and fellow attendees face-to-face. You can choose to turn your camera off if you only want to use it to view and not allow others to see you.

Q. How do I log into a virtual event on the day of the conference?
A.
You will sign in to the CrowdCompass Online Event Guide to access all virtual content. After you register for the conference, additional details will be provided. 

Q. When will I receive the instructions for participating in the virtual conference?
A.
AME is working diligently to prepare for this unique experience and will send you the necessary instructions within a couple of weeks of the conference. Make sure that the email address associated with your registration is accurate and up to date so that there is no delay in receiving our communications. If you're not sure if your email is up-to-date, contact Laura Cloninger at lcloninger@ame.org.

Q. Can my computer or mobile device handle the virtual conference?
A.
Most up-to-date computers and mobile devices such as laptops, desktops, and handheld tablets are capable of running the virtual conference for you.

Q. What do I need to do on the day of the virtual conference?
A.
On the morning of the event, you will login to the CrowdCompass Online Event Guide to access the program schedule. Here, you will find webcast links to the sessions you choose. The system will allow you into a session 15 minutes before the session starts. Please do not attempt to login earlier than this.

You can also access the program from the conference mobile app. However, for the best experience, we recommend using the Online Event Guide on your desktop or laptop computer.

Q. What elements of the traditional AME Conference will the virtual format include?
A. Our amazing volunteers have been working diligently to provide the same conference elements that have been a part of the AME Conference for the last 35 years. We will provide, in an engaging virtual format,:

  • Pre-conference workshops
  • Keynote sessions
  • Practitioner presentations
  • Interactive sessions
  • Tours
  • Exhibit gallery and access to sponsor partners
  • Networking opportunities

The Companion Program will not be a part of the 2020 virtual conference. We are looking into options for bringing this group together, virtually. Please email sohara@ame.org if you are interested in more details.

 

GENERAL

Q. Where will the AME Toronto 2020 Conference take place?
A.
All pre-conference workshops, sessions, tours and keynotes for the AME Toronto 2020 Virtual Conference will take place online in the comfort of your own space.

Q. Will the dates of the virtual conference stay the same as the in-person conference?
A.
We are planning to deliver the virtual conference during the same timeframe as the in-person event. The virtual conference will provide pre-conference workshops and kick off with a welcome event on Tuesday, October 27. The conference sessions will take place on Wednesday, October 28, and Thursday, October 29 between 10 a.m. and 3:30 p.m. (EDT) each day. The program schedule was built to ensure that the format of our conference works with a virtual experience. Click here to check out the program schedule. 

 

REGISTRATION

Q. How much does it cost to participate at the virtual conference?
A.
Registration for the virtual conference is $950 per member or $1100 per non-member. Click here for membership details. This is more than half-off the price of our planned face-to-face conference and includes access to content on-demand, available for the first time following the conference for additional professional development value. Register before August 31 and save even more with our Last Chance Discount.

Q. What are my options if I’m currently registered to attend the in-person conference?
A. You should have already been contacted by AME to discuss your registration options. If you have not, please contact Laura Cloninger at 224-232-5980 x221 or lcloninger@ame.org

Q. Whom should I contact if I’m not receiving communications about the conference from AME?
A. Please contact Laura Cloninger at 224-232-5980 x221 or lcloninger@ame.org.

 

PRESENTERS

Q. How can I become a virtual presenter?
A.
If you are interested in presenting at the AME Toronto 2020 Virtual Conference, click here to review the conference themes and submit your workshop or session request.

 

EXHIBITS

Q. I am an exhibitor for the AME Toronto 2020 Conference. What changes can I expect?
A.
The great news is that AME will have the ability to feature and include exhibitors in the virtual conference. We will work in partnership with each exhibitor to shape an experience that delivers the same value as you would have at the live event. Please contact Darlene King, at 224-387-3365 or dking@ame.org, for more information.

Q. Who exhibits at the conference?
A.
We have many exhibitors who will participate virtually with us to enhance your learning experience. Click here for the most current exhibitor list and check back as the website is updated often.

Q. When will I be able to interact with exhibitors?
A.
The conference will open with a virtual welcome reception with exhibitors and sponsors on Tuesday, October 27. Specific times for visiting the exhibitors are designated on the schedule, and you are welcome to visit their virtual booth any time during the conference.

Q. How can my company become a virtual exhibitor?
A.
If you are interested in exhibiting virtually at the AME Toronto 2020 Virtual Conference, click here to learn more or contact Darlene King at dking@ame.org or 224-387-3365.

 

SPONSORSHIP

Q. I am a sponsor for the AME Toronto 2020 Conference. What changes can I expect?
A.
The great news is that AME will have the ability to feature and include sponsors in the virtual conference. We will work in partnership with each sponsor to shape an experience that delivers the same value as you would have at the live event. Please contact Darlene King at dking@ame.org or 224-387-3365, for more information.

Q. How can my company sponsor a future conference?
A.
If you are interested in sponsoring the AME Atlanta 2021 conference, please contact Darlene King at dking@ame.org or call 224-387-3365.

 

HOTEL

Q. What if I already booked a hotel reservation in Toronto for the in-person conference?
A.
If you booked a hotel reservation at one of the AME host hotels, please call the hotel directly to cancel your reservation. The cancellation policy for each hotel is below. If you booked at any other hotel in Toronto, you will need to reference the cancellation policy for that location.

InterContinental Toronto Centre: 416-597-1400; Cancellation policy: A full refund will be provided for cancellations that occur up to 72 hours prior to arrival date.
Fairmont Royal York: 416-368-2511; Cancellation policy: A full refund will be provided for cancellations that occur up to 48 hours prior to the arrival date.